Terugbetalingsbeleid

Returns Policy

We want you to be satisfied with your purchase. Our return policy is as follows:

- We offer a 14-day return policy for online and in-store purchases.
- Second-hand toys, books, gift vouchers and other non-clothing items cannot be returned or exchanged.

Returns Process:

1. Contact us at info@ziggyenlucy.com with your order number to initiate the return.
2. Pack the items securely, including your order number and name.
3. Providing a reason for the return is optional but appreciated.
4. Ship the items at your own expense to
ZIGGY + LUCY RETURNS
Sint Willibrordusstraat 58M, 
1073 VD , Amsterdam

Important Notes:

- Returned items must be in their original condition and with hangtags, handled with care.
- We're not responsible for damages or loss during return shipment.
- Customers are responsible for return shipping costs.
- We encourage customers to consider the environmental impact of returns before initiating one.